Shipping & Delivery

Last Updated: September 23, 2026

At Mirello Living, we want every order to reach you safely and with clear expectations along the way. Below you’ll find information about order processing, estimated delivery times, shipping charges, tracking, customs, address changes, delayed or missing shipments, and other important delivery details.

Please note that delivery estimates are provided for guidance and may vary depending on your destination, local carrier operations, customs processing, seasonal demand, and other circumstances outside our reasonable control.

1. Order Processing

After your order is successfully placed and payment is confirmed, our team begins preparing it for shipment.

Most orders are processed within 1–3 business days.

Processing includes order verification, product preparation, quality checks, packaging, and handover to the shipping carrier or fulfillment partner.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During major promotions, holiday periods, product launches, or unusually high order volumes, processing may take slightly longer.

2. Estimated Delivery Times

Estimated transit times begin after your order has been dispatched and do not include order processing time.

Typical delivery estimates are:

United States
Estimated transit time: 7–15 business days

Canada
Estimated transit time: 8–18 business days

United Kingdom
Estimated transit time: 7–15 business days

Europe
Estimated transit time: 7–18 business days

Australia & New Zealand
Estimated transit time: 7–18 business days

Other International Destinations
Estimated transit time: 10–25 business days

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may take longer for remote locations, islands, military addresses, areas with limited carrier coverage, or destinations requiring additional customs processing.

The shipping option and any estimated delivery information displayed at checkout should be considered the most current estimate available for your order.

3. Where We Ship

Mirello Living ships to many destinations worldwide.

Available shipping destinations and delivery methods are determined by your shipping address and will be displayed during checkout.

If no shipping option is available after entering your address, this generally means that we are currently unable to deliver to that location.

Shipping availability may change from time to time due to carrier restrictions, customs requirements, service disruptions, or other operational considerations.

4. Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as your destination, order contents, package size or weight, and available shipping service.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

From time to time, Mirello Living may offer free shipping or other shipping promotions. Any applicable promotion and its conditions will be displayed on our website or during checkout.

Unless specifically stated otherwise, promotional shipping offers cannot be applied retroactively to previously placed orders.

5. Order Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information.

Please allow approximately 2–5 business days after receiving the shipping confirmation for tracking information to become fully active within the carrier's system.

During international transit, tracking may occasionally remain unchanged for several days while a parcel is moving between logistics facilities, countries, customs authorities, or local delivery partners.

A temporary pause in tracking updates does not necessarily mean that the package has stopped moving.

If your tracking has not updated for an extended period or your estimated delivery timeframe has passed, please contact us at support@mirelloliving.com with your order number.

6. Multiple Packages and Split Shipments

Depending on product availability, package size, and the fulfillment location of individual products, items from the same order may occasionally be shipped separately.

If this happens, you may receive more than one package and more than one tracking number.

Separate parcels may arrive on different days.

You will not be charged additional shipping fees solely because we choose to divide your order into multiple shipments.

7. Shipping Locations

To provide efficient international fulfillment, Mirello Living may process and dispatch orders through different fulfillment facilities and logistics partners.

As a result, your parcel may be shipped from a location different from our registered company address.

The shipping origin of a particular parcel does not change your purchase relationship with Mirello Living or Shenzhen Rongequ Trading Co., Ltd.

8. Customs, Import Duties and Taxes

International orders may be subject to customs procedures, import duties, taxes, handling charges, or other fees imposed by the destination country or local authorities.

The treatment of duties and taxes depends on the destination and the shipping method used.

Any taxes, duties, or other charges collected directly by Mirello Living will be clearly displayed during checkout where applicable.

Unless expressly stated at checkout as included, additional charges imposed separately by customs authorities, governments, postal services, or local carriers may be the responsibility of the recipient.

Customs clearance procedures may also affect delivery times.

Mirello Living does not control customs processing times or charges independently imposed by local authorities.

9. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Recipient name
Street address
Apartment, unit, or building number
City
State, province, or region
Postal or ZIP code
Country
Telephone number

Incomplete or incorrect information may result in delays, failed delivery, or the package being returned.

10. Changing or Correcting an Address

If you need to change your shipping address, please contact us as soon as possible at support@mirelloliving.com.

We recommend contacting us within 24 hours of placing your order.

We will make reasonable efforts to update the address if the order has not yet entered fulfillment.

However, once an order has been processed, handed over to a carrier, or shipped, we cannot guarantee that the delivery address can be changed.

If a parcel is returned because an incorrect or incomplete address was provided, additional shipping charges may apply if you request reshipment.

11. Delivery Delays

Although we work with our fulfillment and logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include customs inspections, severe weather, peak holiday demand, carrier disruptions, transportation delays, public holidays, incorrect addresses, local delivery restrictions, or events outside our reasonable control.

Delivery estimates should therefore not be considered guaranteed arrival dates.

If your order has significantly exceeded the estimated delivery timeframe, contact us at support@mirelloliving.com and we will help review the shipment status.

12. Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

Check around the delivery location and any safe places where the carrier may have left the parcel.

Check with household members, neighbors, building reception, concierge staff, or property management where applicable.

Allow up to 48 hours, as some carriers may mark a parcel as delivered shortly before the physical delivery is completed.

If the package still cannot be located after these steps, contact us at support@mirelloliving.com with your order number and tracking information so that we can assist with the next steps.

13. Lost Packages

If a package appears to be lost in transit, please contact our customer support team.

We may request information necessary to open an investigation with the shipping carrier or logistics provider.

If the shipment is confirmed as lost in transit, Mirello Living will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please note that packages returned or lost because of an incorrect delivery address, refusal of delivery, failure to collect a parcel, or other circumstances attributable to the recipient may require additional review.

14. Damaged Packages or Items

If your order arrives damaged, please contact us at support@mirelloliving.com within 14 days of delivery.

To help us resolve the issue efficiently, please include:

Your order number
A description of the issue
Clear photographs of the damaged item
Photographs of the outer packaging where relevant
Photographs of the shipping label where possible

Please retain the item and its packaging until our customer service team has reviewed your request.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution in accordance with our Return & Refund Policy.

15. Missing Items

If your order contains multiple products, please check whether the items were shipped separately before reporting a missing item.

Your order may have more than one tracking number.

If all shipments have been delivered and an item is still missing, please contact support@mirelloliving.com and include your order number and the name of the missing product.

16. Failed Delivery, Refused Packages and Unclaimed Shipments

It is the customer's responsibility to ensure that someone can receive the shipment where required and that the delivery address is accurate and accessible.

A parcel may be returned to us or to one of our logistics partners if:

The delivery address is incorrect or incomplete;
The carrier cannot access the delivery location;
The recipient refuses the shipment;
Required customs charges are not paid where applicable; or
The parcel is not collected from a pickup point within the carrier's required timeframe.

If a package is returned under these circumstances, please contact us.

Where permitted, reshipping charges or other carrier costs may apply before the order can be sent again.

17. Holiday and Peak-Season Shipping

Delivery networks are especially busy during periods such as Black Friday, Cyber Monday, Christmas, New Year, and other major holidays.

During these periods, both processing and transit times may be longer than usual.

We encourage customers purchasing gifts or seasonal products to order as early as possible.

Unless explicitly stated as a guaranteed service at checkout, we cannot guarantee delivery before a specific holiday, event, birthday, or other requested date.

18. Order Cancellation

If you wish to cancel an order, please contact support@mirelloliving.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, please refer to our Return & Refund Policy for applicable return options.

19. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer service team.

Mirello Living

Operated by:

Shenzhen Rongequ Trading Co., Ltd.

Registration No.: 91440300MAKBBUQB0F

Email: support@mirelloliving.com

Tel: 17589633838

Registered Address:
Room 202, No. 5-1, West 3rd Lane, Shuikou Garden, Area 31, Shangchuan Community, Xin'an Subdistrict, Bao'an District, Shenzhen, China

When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.