Refund policy

Return & Refund Policy

Last Updated: September 23, 2026

At Mirello Living, we want you to feel confident shopping with us. If something is not right with your order, please contact us and we will do our best to make it right.

This Return & Refund Policy applies to purchases made directly through www.mirelloliving.com.

Please read this policy carefully before requesting a return.

1. 30-Day Return Policy

We accept eligible return requests made within 30 days after the date your order is delivered.

To start a return, please contact us at:

Email: support@mirelloliving.com

Please include:

Your order number;

The name of the item(s) you wish to return;

The reason for the return; and

Photos or videos where relevant, particularly for damaged, defective, or incorrect items.

Please do not send any product back before contacting us and receiving return authorization and return instructions.

Returns sent without prior authorization may be delayed, refused, or returned to the sender where permitted by applicable law.

1. Return Eligibility

To qualify for a voluntary return, the product should generally:

Be returned within the applicable return period;

Be in its original condition;

Be unused, unwashed, unaltered, and not intentionally damaged;

Include all original parts, accessories, manuals, tags, and packaging where reasonably possible; and

Be accompanied by proof of purchase or a valid Mirello Living order number.

You may inspect an item after receiving it. However, if an item has been used or handled beyond what is reasonably necessary to inspect its nature, characteristics, and function, we may reduce the refund to reflect any loss in value where permitted by applicable law.

Nothing in this section limits any mandatory consumer rights available to you under applicable law.

1. How to Start a Return

To request a return:

Step 1 – Contact Us

Email support@mirelloliving.com within 30 days of receiving your order.

Please include your order number and the item(s) you would like to return.

Step 2 – Wait for Return Authorization

Our customer support team will review your request and, if approved, provide return instructions and the appropriate return address.

Step 3 – Ship the Item

Follow the return instructions provided by our customer support team.

Where you are responsible for return shipping, we strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your refund has been completed.

Step 4 – Inspection and Refund

Once the returned item is received, we will inspect it and notify you of the status of your refund.

1. Return Address

For authorized returns, please ship the item to the following return address unless our customer support team provides a different return address for your specific order:

Return Address:

Room 202, No. 5-1, Lane 3, West 3rd Alley, Shuikou Garden, Area 31, Shangchuan Community, Xin'an Street, Bao'an District, Shenzhen

Phone: +86 175 8963 3838

Please contact support@mirelloliving.com before sending any return so that we can confirm the correct return facility and provide return instructions.

Mirello Living works with different fulfillment and return facilities depending on the product, shipping origin, and destination country.

The correct return facility may therefore vary from order to order. If our customer support team provides a different return address for your order, please follow the address provided by our customer support team.

Packages sent to an unauthorized address may not be received or processed, and any additional shipping or redirection costs may be the customer's responsibility where permitted by law.

1. Change-of-Mind Returns

If you wish to return an eligible product because:

You no longer want it;

You ordered the wrong item;

You ordered the wrong size, style, color, or quantity; or

You simply changed your mind,

you may request a return within our 30-day return period.

Unless otherwise required by applicable consumer law or expressly offered by Mirello Living, the customer is responsible for the return shipping cost for change-of-mind returns.

We do not charge a restocking fee for eligible returns.

Original shipping charges, priority shipping charges, shipping insurance charges, and other delivery-related charges are generally non-refundable for change-of-mind returns, except where a refund of such charges is required by applicable law.

1. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives:

Damaged;

Defective;

Broken;

Missing essential parts;

Materially different from the item ordered; or

Incorrect due to an error on our part,

please contact support@mirelloliving.com as soon as possible.

For the fastest resolution, we recommend reporting visible damage or incorrect items within 14 days of delivery.

Please provide:

Your order number;

A description of the issue;

Clear photographs of the item;

Photographs of the shipping packaging where applicable; and

A video showing the defect where reasonably necessary.

Depending on the circumstances, we may offer an appropriate solution such as:

A replacement;

Replacement parts;

A refund;

A partial refund where agreed with you; or

Another remedy required under applicable consumer law.

For verified damaged, defective, or incorrect products caused by Mirello Living, we will cover reasonable return shipping costs when a return is required.

In some cases, we may determine that returning the damaged or defective item is unnecessary. Please do not dispose of the item until we confirm that you may do so.

The recommended 14-day reporting period for visible shipping damage does not remove or limit any longer statutory rights you may have for defective or non-conforming products.

1. Missing Items

If your order arrives with one or more items missing, please contact us at:

support@mirelloliving.com

Please include your order number and identify the missing item.

Some orders may be shipped in multiple packages from different fulfillment facilities. As a result, items from the same order may arrive separately.

Before reporting an item as missing, please check your shipping confirmation and tracking information to determine whether another package is still in transit.

If an item is confirmed to be missing due to an error by Mirello Living or the carrier, we will provide an appropriate remedy, such as a replacement or refund.

1. Packages Marked as Delivered but Not Received

If tracking information shows that your package has been delivered but you cannot locate it, please:

Check around the delivery location;

Ask household members, neighbors, building reception, or property management where appropriate; and

Contact the shipping carrier for additional delivery information.

You should also contact support@mirelloliving.com promptly so that we can assist with an investigation where appropriate.

The outcome of lost-package claims may depend on carrier records, delivery confirmation, insurance coverage, and applicable consumer law.

1. Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns, including, where permitted by applicable law:

Personalized or custom-made products;

Products made specifically to your specifications;

Gift cards;

Items that have been materially altered after delivery;

Items damaged through misuse, improper handling, improper installation, or failure to follow product instructions;

Items marked as final sale where the law permits such restrictions; and

Products that cannot reasonably be returned for health, hygiene, or safety reasons after being unsealed, where applicable.

These exclusions do not affect your rights if an item is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection laws.

If you are unsure whether an item qualifies for return, please contact us before sending it back.

1. Sale and Promotional Items

Unless otherwise stated at the time of purchase, sale and promotional items may be returned under this policy if they otherwise qualify for return.

Items specifically identified as Final Sale may not qualify for voluntary change-of-mind returns where permitted by applicable law.

However, a sale, discount, or Final Sale designation does not remove any mandatory rights relating to defective, damaged, unsafe, or incorrectly supplied goods.

Refunds for discounted products will be based on the actual amount paid for the returned item after discounts or promotional adjustments, rather than the item's original retail price.

1. Exchanges

We do not generally process direct exchanges for change-of-mind purchases.

If you would like a different product, color, style, or variation, the fastest option is usually to return the eligible item in accordance with this policy and place a new order.

For damaged, defective, or incorrectly supplied products, we may offer a replacement without requiring you to place a new order.

1. Return Shipping Costs

Who pays for return shipping depends on the reason for the return.

Change of Mind

For voluntary returns because you changed your mind, ordered the wrong item, or no longer want the product, you are generally responsible for return shipping costs unless:

Mirello Living expressly agrees to cover the cost; or

Applicable law requires us to do so.

Damaged, Defective, or Incorrect Product

If we confirm that the product was damaged, defective, or incorrectly supplied due to Mirello Living or our fulfillment process, we will cover reasonable return shipping costs when a physical return is required.

Where appropriate, we may provide a prepaid shipping label or another return arrangement.

Please do not purchase unusually expensive international return shipping without contacting us first, as we may be unable to reimburse unauthorized shipping expenses.

1. Responsibility for Return Shipments

If you arrange your own return shipping, you are responsible for the returned package until it reaches the authorized return facility.

We strongly recommend using a trackable shipping service.

Mirello Living cannot guarantee reimbursement for a return package that is lost in transit when the customer independently selected and arranged the return carrier, except where applicable law provides otherwise.

If we provide a prepaid return label, please follow the instructions associated with that label.

1. Refund Processing

Once an authorized return reaches our designated return facility, we will inspect the returned item.

If the return is approved, the refund will be issued to your original payment method.

We will process approved refunds within applicable legal deadlines and ordinarily within approximately 5 business days after the returned item has been received and inspected.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Depending on the payment provider, this may take approximately 5–10 additional business days.

Mirello Living does not control payment-provider processing times.

If more than 15 business days have passed after we confirm that a refund was issued and you still have not received it, please contact us at support@mirelloliving.com.

1. Refund Amount

For approved returns, the refund will generally equal the amount actually paid for the returned item after any discounts.

For voluntary change-of-mind returns, the following may be excluded from the refund where permitted by law:

Original shipping charges;

Priority or expedited shipping upgrades;

Shipping insurance charges;

Return shipping costs; and

Other non-refundable services purchased in connection with delivery.

If your return results from a verified error by Mirello Living, a damaged product, a defective product, or another situation where applicable law requires additional amounts to be refunded, we will provide the refund required by law.

1. Original Shipping Charges

Original shipping fees are generally non-refundable for voluntary returns.

However, this rule does not apply where applicable consumer law requires us to refund standard outbound delivery charges.

Where a customer selected a premium, priority, express, or other delivery method costing more than our standard delivery option, any refund of outbound shipping costs will generally be limited to the amount required by applicable law.

1. Refunds and Currency Conversion

Refunds are processed through the original payment method and transaction system.

If your payment provider converted your purchase from one currency into another, the amount shown on your statement after a refund may differ slightly because of:

Exchange-rate changes;

Foreign exchange charges; or

Fees imposed by your bank, card issuer, or payment provider.

These currency conversion rates and third-party fees are outside Mirello Living's control.

1. Import Duties and Taxes

Import duties, customs charges, brokerage fees, or taxes paid directly by you to a government authority, postal service, or courier are generally outside Mirello Living's control.

Where these charges were not collected by Mirello Living, we may not be able to refund them.

You may need to contact the relevant customs authority or carrier regarding any potential reimbursement.

This does not affect any rights you may have under applicable law.

1. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us at support@mirelloliving.com as soon as possible.

We recommend contacting us within 24 hours after placing your order.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing, fulfillment, or shipping.

If an order has already been shipped, it generally cannot be cancelled in transit. Once delivered, you may request a return in accordance with this Return & Refund Policy.

1. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing an order, please contact us as quickly as possible.

If the order has not yet been dispatched, we may be able to update the address.

If a package cannot be delivered because of:

An incorrect address provided by the customer;

An incomplete address;

An unavailable recipient;

Failure to collect the package; or

Another delivery issue outside Mirello Living's reasonable control,

we will review the case after the package is returned to the appropriate fulfillment facility.

Where permitted by law, actual shipping or return-to-sender costs may be deducted from any refund attributable to a customer-provided address or delivery issue.

1. Refused or Unclaimed Packages

Refusing delivery is not the same as completing an authorized return.

If you wish to return an order, please contact us first.

Packages that are refused or left unclaimed may incur carrier return charges, customs charges, storage charges, or other fees.

Where permitted by applicable law, these actual costs may be deducted from the refund.

This section does not limit your statutory cancellation or consumer rights.

1. Unauthorized Returns

Please do not send packages to any Mirello Living address without first receiving return authorization.

Unauthorized returns may:

Be delivered to a location that cannot process customer returns;

Experience significant processing delays;

Require redirection; or

Be returned to the sender.

Please contact support@mirelloliving.com before shipping any return so that we can confirm the correct return address for your order.

1. Third-Party Purchases

This policy applies only to products purchased directly from www.mirelloliving.com.

If you purchased a Mirello Living product through another retailer, marketplace, reseller, or third-party platform, please contact that seller directly and follow its applicable return and refund procedures.

Your statutory rights against the applicable seller remain unaffected.

1. Consumer Rights

This Return & Refund Policy provides contractual rights offered by Mirello Living and does not exclude, restrict, or replace any mandatory consumer rights available under the laws applicable to your purchase.

Depending on where you live, you may have additional rights relating to:

Cancellation of online purchases;

Cooling-off or withdrawal periods;

Defective or non-conforming goods;

Repairs or replacements;

Refunds;

Delivery charges; or

Legal guarantees.

Where mandatory consumer law gives you greater rights than this policy, the mandatory consumer law will apply.

European Union / European Economic Area Consumers

Where applicable, consumers purchasing online may have a statutory right to withdraw from a distance contract within the legally prescribed cooling-off period, subject to applicable exceptions.

Nothing in our 30-day return policy is intended to reduce those statutory rights.

United Kingdom Consumers

Where applicable, UK consumers purchasing goods online have statutory cancellation and return rights under UK consumer law.

Nothing in this policy is intended to restrict those rights, including any rights relating to standard delivery charges or faulty goods.

Australian Consumers

Our products come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies.

Your rights under the Australian Consumer Law are in addition to any rights provided by this Return & Refund Policy.

1. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes to our business operations, fulfillment arrangements, or applicable laws.

The version applicable to your purchase will generally be the version made available at the time your order was placed, subject to mandatory legal requirements.

The current version and its latest revision date will be displayed on this page.

1. Contact Us

If you have any questions about a return, refund, damaged product, or your order, please contact us before returning your product.

Mirello Living

Operated by:

Company Name: Shenzhen Rongequ Trading Co., Ltd.
Registration No.: 91440300MAKBBUQB0F
Email: support@mirelloliving.com
Tel: +86 175 8963 3838

Return Address:

Room 202, No. 5-1, Lane 3, West 3rd Alley, Shuikou Garden, Area 31, Shangchuan Community, Xin'an Street, Bao'an District, Shenzhen

Important: Before sending any product back, please contact support@mirelloliving.com to obtain return authorization and confirm the correct return address for your order.

© 2026 Mirello Living / Shenzhen Rongequ Trading Co., Ltd.