Frequently Asked Questions

We’re here to make your shopping experience with Mirello Living as simple and enjoyable as possible.

Below you’ll find answers to some of our most frequently asked questions about ordering, payment, shipping, tracking, returns, and more.

If you can’t find the answer you’re looking for, please contact us at support@mirelloliving.com.

ORDERS & SHOPPING

Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

Creating an account can make future shopping more convenient by allowing you to view your order history and manage your information more easily.

How do I know if my order was placed successfully?

After completing checkout, you should receive an order confirmation at the email address provided during checkout.

Please check your spam or junk folder if you do not see the confirmation email in your inbox.

If you still cannot locate your confirmation, contact us at support@mirelloliving.com and include the name and email address used when placing your order.

Can I change my order after it has been placed?

If you need to make a change to your order, please contact us at support@mirelloliving.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has already been shipped, we may no longer be able to make changes.

Please review your product selection, quantity, color, size, and shipping information carefully before completing checkout.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you notice an error in your shipping address.

Address changes may be possible before your order has been processed. Once an order has been processed or shipped, we may not be able to update the delivery address.

Customers are responsible for providing complete and accurate shipping information at checkout.

Can I cancel my order?

If you would like to request a cancellation, please contact support@mirelloliving.com as soon as possible and include your order number.

Whether an order can be cancelled depends on its fulfillment status. If your order has already been processed or shipped, cancellation may no longer be possible.

For orders that have already been delivered, please refer to our Return & Refund Policy.

Why does my order contain more than one package?

Some products may be stored or fulfilled from different locations.

As a result, an order containing multiple items may occasionally be shipped in separate packages and arrive at different times.

If this happens, you may receive separate tracking information for each shipment.

PAYMENT & PRICING

What payment methods do you accept?

We accept major credit and debit cards, including commonly supported card networks, as well as PayPal where available.

The payment methods currently available for your location will be displayed during checkout.

Is my payment information secure?

Yes.

Our online store uses secure technology to protect information transmitted during checkout. Payment information is processed through secure payment providers and is not stored directly on our store servers as full card details.

For additional information about how we handle personal information, please review our Privacy Policy.

What currency are your prices shown in?

Transactions on Mirello Living are generally displayed and processed in U.S. Dollars (USD) unless otherwise indicated on the website.

If your bank or card is denominated in another currency, your card issuer or payment provider may convert the transaction using its applicable exchange rate.

Your bank or payment provider may also apply foreign exchange or international transaction fees. These charges, if any, are determined by your financial institution.

Why is the amount on my bank statement slightly different?

If your payment method uses a currency other than USD, your card issuer or payment provider may apply its own exchange rate or international transaction fee.

These rates and fees are controlled by your payment provider rather than Mirello Living.

Can product prices change?

Yes. Product prices, promotions, and availability may change from time to time.

The price shown at checkout when your order is placed is the price applicable to that purchase, unless an obvious pricing or technical error has occurred.

SHIPPING & DELIVERY

Where does Mirello Living ship?

Shipping availability depends on the destination, product availability, and available delivery services.

Enter your shipping address during checkout to see whether delivery is currently available to your location.

How long does order processing take?

Orders are generally prepared for dispatch within 72 hours after your order is placed and payment is successfully received.

Processing may include order verification, quality checks, packaging, and preparation for shipment.

Please note that processing time is separate from shipping time.

How long does shipping take?

Estimated standard shipping times are currently:

United States & Canada: approximately 2–4 weeks

Australia & New Zealand: approximately 2–4 weeks

United Kingdom & Europe: approximately 2–4 weeks

Other destinations: approximately 2–5 weeks

These are estimated delivery times for in-stock items.

Actual delivery times may vary depending on your location, carrier operations, order volume, customs processing, weather conditions, holidays, and other circumstances outside our control.

Will holiday orders arrive before Christmas or another special date?

During Christmas, major holidays, promotional periods, and other high-volume seasons, both processing and carrier transit times may take longer than usual.

If you are purchasing an item for a specific event or holiday, we recommend ordering as early as possible.

Shipping estimates should not be treated as a guaranteed arrival date.

How do I track my order?

Once your order has shipped and tracking information becomes available, we will send the tracking details to the email address associated with your order.

Please note that tracking information may take several days to update after the package has been dispatched.

If your tracking has not updated immediately, this does not necessarily mean that your package has stopped moving.

Why hasn’t my tracking information updated?

Tracking systems do not always update in real time.

After your package has been handed to the carrier, it may take several days—and in some cases longer—for the first tracking event or a new tracking scan to appear.

International shipments may also experience periods with fewer tracking updates while the package is moving between countries, carriers, or customs facilities.

Why does my tracking say “Delivered” but I have not received my package?

First, please:

• Check around the delivery location, including your mailbox, porch, reception area, or other safe places.

• Ask household members, neighbors, building staff, or reception staff whether they accepted the package.

• Check the tracking information for delivery notes.

• Contact the delivery carrier if additional delivery information is available.

If you still cannot locate your package, please contact support@mirelloliving.com with your order number and tracking number so we can review the situation with you.

What happens if my package is delayed?

Occasional shipping delays may occur due to carrier congestion, customs processing, weather, holidays, local delivery conditions, or other circumstances.

If your package is taking longer than the estimated delivery window, contact us at support@mirelloliving.com with your order number and we will help review the available tracking information.

Will I have to pay customs duties or import taxes?

Customs requirements, duties, taxes, and import procedures vary by destination.

If your country or region applies import charges, these may be assessed according to local regulations.

Because requirements differ by destination, we recommend checking with your local customs authority or delivery carrier if you are unsure whether any charges may apply to your order.

RETURNS, REFUNDS & ORDER ISSUES

What is your return policy?

If you are not satisfied with your purchase, eligible items may be returned within 30 days of receipt in accordance with our Return & Refund Policy.

Before returning an item, please contact us at support@mirelloliving.com and include:

• Your order number

• The item you would like to return

• The reason for your return

Our customer support team will provide the appropriate next steps and return instructions.

Please do not send a return without contacting us first.

Are original shipping charges refundable?

Original shipping charges are generally non-refundable.

Please review our Return & Refund Policy for the most current return conditions before submitting your request.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 14 days of receiving your order.

Email support@mirelloliving.com and include:

• Your order number

• Clear photos of the damaged item

• Clear photos of the packaging if relevant

• A short description of the issue

Using “DAMAGED” in your email subject line can help us identify your request.

Please keep the item and its packaging until our team has reviewed your case.

What should I do if an item is missing from my order?

First, check whether your order was shipped in multiple packages, as different items may occasionally be fulfilled separately.

If all packages have arrived and an item is still missing, please contact support@mirelloliving.com and provide:

• Your order number

• The name of the missing item

• Details of the package you received

You may use “MISSING ITEM” as the email subject line.

What happens if my package is lost in transit?

If tracking information indicates that a shipment may have been lost during delivery, please contact us with your order number and tracking information.

We will review the available shipping information and may request additional details or evidence to help investigate the shipment.

Where an insured shipment is confirmed as lost or arrives damaged and sufficient supporting information is provided, an eligible replacement may be arranged in accordance with our Shipping & Delivery Policy.

I received the wrong product. What should I do?

Please contact support@mirelloliving.com as soon as possible.

Include your order number and clear photographs showing the item you received, including any product label or packaging when available.

Please do not return the item before receiving instructions from our customer support team.

How will I receive my refund?

Approved refunds will generally be returned through the applicable original payment method or according to the method confirmed by our customer support team.

The time it takes for a refund to appear may also depend on your bank or payment provider.

For specific information about a return or refund request, please contact support@mirelloliving.com.

PRODUCTS

Will the product look exactly the same as the photos?

We make every effort to present product images and descriptions as accurately as possible.

However, actual colors may appear slightly different depending on your screen settings, lighting conditions, photography, and other display factors.

Please review the product description, dimensions, materials, included items, and available options before ordering.

Where can I find product dimensions and specifications?

Product-specific information is provided on the individual product page whenever available.

Please review the product description carefully before purchasing, especially for dimensions, quantity, materials, color, included accessories, and intended use.

If you need clarification about a particular product before ordering, contact us and include the product name or product page.

Are accessories shown in product photos always included?

Not necessarily.

Lifestyle photos may contain decorative items or accessories used for presentation.

Please refer to the product title, description, specifications, and package contents to determine exactly what is included with your purchase.

What should I do if I have a question about using a product?

Please review the instructions and product information supplied with your item first.

If you still need assistance, contact us at support@mirelloliving.com and include your order number and the product name.

For electrical or lighted products, please follow the product instructions and applicable safety information before use.

ACCOUNT, PRIVACY & CUSTOMER SUPPORT

How is my personal information handled?

We use customer information as necessary to operate our store, process orders, provide customer service, and deliver our products and services.

For full details regarding the collection, use, processing, and protection of personal information, please review our Privacy Policy.

How can I contact Mirello Living?

For order questions, shipping assistance, returns, damaged or missing products, and other customer service inquiries, please contact:

Email: support@mirelloliving.com
Tel: 17589633838

When contacting us about an existing order, please include your order number whenever possible so we can locate your order more efficiently.

ABOUT MIRELLO LIVING

Who operates Mirello Living?

Mirello Living is operated by:

Company Name: Shenzhen Rongequ Trading Co., Ltd.
Registration No.: 91440300MAKBBUQB0F
Email: support@mirelloliving.com
Tel: 17589633838
Address: Room 202, No. 5-1, West 3rd Lane, Shuikou Garden, Area 31, Shangchuan Community, Xin'an Subdistrict, Bao'an District, Shenzhen, China

STILL NEED HELP?

We’re happy to help.

If your question is not answered above, please email us at support@mirelloliving.com.

For order-related inquiries, please include your order number and any relevant photos, tracking information, or product details so we can better assist you.

Mirello Living
Thoughtful pieces for a warmer, more beautiful home.